Shipping policy

Shipping Within India

We ship across India. Every Solaura garment is made-to-order and handcrafted at our Chennai-based workshop. Upon receiving your order, we begin production which typically takes 10–12 business days. Once completed, your product is dispatched for delivery.

Standard shipping timelines for domestic orders are 5–6 business days from the date of dispatch.

If you require time-bound or expedited delivery, we strongly recommend contacting us before placing your order. Reach out with your order number and expected delivery date, and we will do our best to accommodate your request at an additional express shipping charge.

All prices displayed on the website for domestic deliveries are inclusive of applicable taxes.

Order Tracking

Once your order is dispatched, a tracking number will be shared with you via email or WhatsApp. You can use this to track your shipment directly with our courier partner.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please notify us within 48 hours of the delivery date at houseofsolaura@gmail.com with your order number and supporting photographs. We will coordinate with the courier partner and work towards a resolution. House of Solaura is not liable for delays or losses caused by the courier partner after dispatch.

Order Cancellation

As all garments are made-to-order, cancellations are only accepted before production has commenced. Once production begins, cancellations will not be entertained. Please refer to our Delivery and Exchange Policy for further details.

Disclaimer

House of Solaura shall not be held responsible for delays caused by natural disasters, government restrictions, public holidays, or any circumstances beyond our reasonable control.

Contact

For any shipping-related queries, write to us at houseofsolaura@gmail.com.